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Help and Guides

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Your voice is the driving force behind our progress - please download the form and fill in your usage feedback. Please send it to the designated email address: service@playdotent.com .
Frequently Asked Questions
Product FAQ
How do I set the air pressure of the tent?
Answer:
1. Air column: 6psi---8psi;
Description: Under normal circumstances, the air pressure of the tent air column is set to 6psi to 8psi to meet normal use. Since the red accessory on the air column is a pressure reducing valve, it will automatically exhaust air according to the increase in the air pressure in the air column. That is, when the weather is hot in summer and there is a temperature difference between morning and evening, the air pressure value in the air column will change. If you feel that the air pressure is too low, you can simply add air;
2. Air cushion: 10psi---12psi
Description: When the tent is applied to the roof, the air pressure value of the air cushion needs to reach 10psi---12psi. If it is placed on the ground or on the roof platform, its air pressure value can be lower. Of course, when you pressurize it, you don’t need to worry about the air cushion being inflated and exploded. The air pressure value we tested is 15psi. As long as you pay more attention to the changes in air pressure during the inflation process, of course, the current electric air pumps can preset the air pressure value, so please feel free to use it;
In what scenarios can this type of inflatable product be used?
Answer:
Product usage and application scenarios:
Whether you're exploring the great outdoors or just chilling at home, this product opens up endless possibilities! Here's a detailed guide to its many use cases:
1,Rooftop adventures: Use it with your roof rack or cargo platform. Inflate the air cushion to 10-12 psi for rock-solid support that'll keep you comfortable on any vehicle while protecting your roof from damage.
2,Relax on the ground: Customize your comfort! For a nice, soft ride, set the pressure to 2-3 psi, or 6-8 psi if you prefer a harder surface. Just be careful of sharp objects on the ground and enjoy a worry-free relaxing time.
3,Water fun: For a leisurely float in shallow water, 10-12 psi is all you need. Planning to glide on the water? Grab the matching airbags - they'll make your trip a breeze! Don't forget to bring the right safety gear to ride the waves with confidence.
4,Relax indoors or out: perfect for your living room, backyard or balcony! Follow the floor tips to create a cozy corner to relax.
There are countless creative ways to play. Buy now and start your unique adventure!
Is the product safe to use on water?
Answer:
A leisurely float in shallow waters is generally safe, but to ensure your fun is worry-free, we highly recommend suiting up with safety gear like life jackets. Even better, enjoy the water with an adult buddy by your side! Looking to amp up the excitement with some water gliding? Our exclusive air bladder accessory is your ticket to thrill! It boosts stability on the water, making gliding a breeze and helping you channel your inner water sports pro. No matter how you choose to play, safety always comes first—don't skip out on essential safety gear. Gear up, stay protected, and ride those waves with peace of mind!
Is this product easy to store? How much does it weigh? Is it easy to carry?
Answer:
Tired of bulky, hard-to-store traditional roof tents? We've cracked the code with our all-inflatable design, revolutionizing the outdoor camping game! Say goodbye to massive storage sizes. Once deflated, it packs down to the size of a regular suitcase. With a suitcase-inspired wheeled design, you can effortlessly roll it through airports, campsites, parking lots—anywhere your adventure takes you.
We've also slashed the weight, with the tent body tipping the scales at under 30KG. This means even the ladies can easily handle the setup and takedown solo, turning camping from a chore into a breeze. The all-inflatable structure isn't just about portability—it unlocks a world of outdoor possibilities! Use it on your vehicle roof, on solid ground, or even on the water. From mountain camping to lakeside floating, it adds endless options to your outdoor escapades, redefining the joy of exploring freely.
Will condensation occur on the product?
Answer:
1,Shell Series
The tent body is made of Oxford fabric, which is like a "rain armor" for your adventure - its high waterproof performance can resist moderate to heavy rain, keeping you dry in stormy weather. However, the dense weave slightly reduces breathability, which can cause condensation. We recommend keeping ventilation windows open (such as side mesh or top vents) to promote air circulation and alleviate condensation. We are constantly upgrading fabrics with innovative technologies to balance waterproofness and breathability.
2,Fish Island Series
The "breathable secret" of this tent is its uncoated polycotton fabric - its natural fiber structure completely eliminates condensation, keeping the interior fresh even when used all night. Although it is designed for light rain and showers, it is also perfect for casual activities such as weekend picnics or camping in the park. This "breathability first" design will make you feel at home after a hike in the forest, creating a truly comfortable outdoor retreat. 
Is the product easy to install?
Answer:
Installation is easier than making breakfast! Say goodbye to the tedious installation of traditional outdoor equipment - our products make the installation process simple! With an electric air pump, you can set up your tent while making your morning coffee or chatting with friends - it's so comfortable. Here is a simple and easy-to-follow guide that even a novice can easily set up:
This product features an innovative fully inflatable design, making the installation extremely straightforward. Just follow these simple steps:
Step 1: Place the product on the ground and unfold it.
Step 2: Inflate the air cushion and air columns on the ground. Inflate the air columns to 6 - 8 psi and the air cushion to 10 - 12 psi.
Step 3: Position the product either on the roof of your vehicle or in any other desired location.
Step 4: Secure the product firmly with the provided straps. Make sure it's properly fastened to guarantee safety during use, which is a top priority for consumers.
Step 5: Install the corresponding accessories, such as ladders, shoe bags, etc.
Step 6: Once everything is set up, you're all ready to use the product as normal. Enjoy!
What should I do if the product leaks due to my accidental puncture?
Answer:
一,Small Hole Fix (with included kit)
For minor tears, use our camping-style emergency repair kit (glue, patches):
1,Clean 2" around the hole with alcohol wipes (thorough like wiping a camp mug);
2,Cut a patch 1" larger than the hole, wipe its back with alcohol;
3,Apply glue to both surfaces, wait 3-5 mins (till it feels like chewed gum—no sticky fingers!);
4,Press the patch in place, smooth out bubbles with a credit card (like flattening a camp mat);
5,Let cure for 24 hrs (patience like waiting for Texas ribs!)—test at 10psi.
二,Large Damage Solution
For holes over 3"or structural issues, no DIY needed! Our modular design (like Lego sets) lets us ship replacement parts. Just tell customer service which component is damaged (e.g.,"right air column"), Our customer service will negotiate with you regarding replacement and delivery services. After receiving the parts, you can simply replace them and use them normally.
Product transportation issues
Where are the products shipped from and how long is the delivery time?
Answer:
We adopt the global warehousing + intelligent distribution model: direct orders from China cooperate with DHL/UPS, and arrive in the United States in 10-15 days. In special circumstances, the delivery time will be extended; European and American overseas warehouses realize local ultra-fast delivery, and we have placed some products in some overseas warehouses. The system will automatically match the best logistics channel, and the whole process tracking is worry-free to escort your goods!
How to ensure the safety of product transportation and whether the outer packaging is pressure-resistant?
Answer:
The outer packaging uses 5-layer thickened corrugated cartons with a compressive strength of 60 lbs (meeting U.S. transportation safety standards). Warning labels like "FRAGILE" are posted to ensure priority handling in the logistics process. With long-term partnerships with major logistics providers such as UPS and FedEx, we rely on a mature distribution network to offer the optimal shipping solution, ensuring every package arrives safely.
What should we do if items are lost or damaged during transportation?
Answer:
Damage & Loss ResolutionIf your package arrives damaged, snap a photo of the issue and contact our team ASAP. We’ll offer a replacement, refund, or repair based on the damage—plus share feedback with our carriers to improve shipping. For lost packages, we’ll rush a free replacement without delay and hold the logistics provider accountable—your satisfaction is fully guaranteed!
How can I track the logistics information?
Answer:
Tracking information is updated to your account immediately after your order is shipped. Here's how to get the latest information:
1. Self-service: Log in to your order page or visit the carrier's website (UPS/FedEx/DHL) to enter your tracking number to see real-time updates from sorting to delivery (US hubs have clearer information!);
2. Customer Support: Need help? Please call our hotline or chat online. Our logistics experts speak English and will respond during US business hours, ready to share real-time updates.
Other issues
How many years has your company been established? Do you have experience in producing tents?
Answer:
A decade of dedication to outdoor tents—since day one, we’ve partnered with a 30-year veteran factory, sharpening our craft through technical collaboration. Working with global brands from North American camping giants to European adventure labels, every ODM/OEM project has been a masterclass: customer feedback acts as our compass, driving innovation in R&D.
In 2023, we launched the industry’s first all-inflatable roof tent, blending the factory’s three-generation craftsmanship with global partnership insights. From material testing to delivery, we adhere to ISO 9001 standards—30 quality checks as rigorous as a Western cowboy’s code. When mistakes happen, we tackle them with American pragmatism, turning every improvement into a step forward. For us, a tent isn’t just gear—it’s a reliable partner for free-spirited exploration.
I am an outdoor tent seller. Can I have in-depth cooperation with you?
Answer:
Please trust us and leave it to us——Count on our 30+ years of tent-making expertise! We don’t just offer custom solutions—we’ve partnered with global outdoor leaders  on ODM/OEM projects.We not only provide production services, but also offer unique insights and assistance in product functionality. We complement and grow with our partners.
As creators of the world’s first all-inflatable roof tent, we craft every detail with "Western artisan" precision. Whether it’s custom branding, modular features, or UL-certified material upgrades, we’ve got you covered. Now seeking dealer partners worldwide to join our "adventure network"—because in American business, great customer service isn’t just a promise—it’s the currency of growth.
Can I visit your company and factory?
Answer:
Of course, you can contact our customer service staff at {service @ playdotent. com} to arrange a specific time for you to visit our company and factory.
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