Refund / Return Policy

Our Promise to our Valued Customers:
We are committed to being your trusted partner by delivering the high quality products with lowest price, service and convenience you deserve. If you are not fully satisfied with your purchase, we are here to help you with an Exchange, Return or Repair.If you received an item from us that you are not satisfied with, please contact Customer Service via email {service@playdotent.com}

Product Quality Warranty

◆ We provide a 1-year quality warranty for all products sold, effective from the date of delivery. During the warranty period, if the product malfunctions due to material defects or workmanship issues, we will offer free repair, replacement, or refund (subject to verification). Damage caused by human error, improper use, or force majeure is not covered.


 Returns
◆ As long as the products don't have man-made damage,we can do the refund for you for any reason in 30 days after you receiving the products.But you need to pay express fee.Our policy lasts 30 days. If 30 days have gone by since you receiving the product, unfortunately we can’t offer you a refund or exchange.

◆ If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

◆ Return for Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please feel free to contact us{service@playdotent.com} , we are glad to help.
Please contact us by email to request a return address before returning. 
Email: {service@playdotent.com}

◆We cannot refund if it occurs one of the following two situations.
1. Send products to the wrong address (including returning directly to the place of shipment without contacting us).
2. Choose the return method for cash on delivery.

Refunds
◆ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

◆ You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
If you return for exchange, we will ship the item you want after receiving your returned product.The exchange time may vary depending on where you live.If you are shipping an item over $75, you’d better choosing a trackable shipping service or purchasing shipping insurance. We can not refund you if we can not receive your returned item.

◆ Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

◆ Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at {service@playdotent.com}