Shipping Policy

Shipping Policy

Processing: In-stock orders are normally processed within 1-4 business days. During holidays or busy periods, processing may take longer. If an item is unavailable, we will contact you by email.

Destinations: We ship to the countries and regions available at checkout. Some products or remote locations may not be eligible.

Delivery: We use carriers such as UPS and DHL. Standard international express delivery normally takes 10-15 business days after dispatch. Economy sea freight, when offered, normally takes 15-30 days. Customs, weather and local carrier conditions may affect estimates.

Charges: Standard shipping is included in the listed product price unless a different charge is clearly shown at checkout. Remote-area or expedited-delivery surcharges, if applicable, are shown before payment.

Tracking: We email a tracking number after dispatch. Allow up to 48 hours for updates to appear.

Delays, loss or damage: Contact us if tracking does not update, the package arrives damaged, or delivery exceeds the estimate. We will investigate with the carrier.

Questions: Email service@playdotent.com before ordering to confirm delivery availability, cost or timing.